L O N G K E
CN / EN

Service

Greatness begins with responsibility, innovation safeguards life.
User service
When you decide to purchase products from Longke Medical, you open the door to top-tier products and services in the market. For Longke Medical, we understand that an exceptional user experience is not only about the outstanding performance of our products but also about the meticulous service we provide. Therefore, we are committed to offering comprehensive and professional after-sales support and technical assistance to every customer, ensuring a worry-free experience.

After-Sales Service

Rapid Response: We promise to respond within 24 hours of your request, ensuring that your concerns receive timely attention.
Professional Team: Our after-sales service team consists of experienced professionals who have an in-depth understanding of the operation and maintenance of our disposable renal pelvis endoscopes.
After-sales Maintenance: Longke Medical clearly defines the conditions and procedures for product returns and exchanges, ensuring that users can get proper treatment when there are product issues. At the same time, we conduct follow-up services for sold products, collect user feedback, and continuously improve product quality and services.
Product Updates: With the development of technology, we regularly provide updates on product information to help users understand the latest product features and improvements.
Customized Services: Based on your specific needs, we offer customized software, hardware, and product after-sales service solutions.
Technical Support

Need technical support on the use or maintenance of your product? We will provide you with technical advice by phone, email or on-site.

  • Online Support

    Through our website, you can access online technical support 24/7 to get immediate assistance.

  • Training Services

    We provide comprehensive equipment operation training to ensure that your team can proficiently operate our series of products.

  • Fault Diagnosis

    Our technical support team can remotely diagnose equipment issues and provide solutions.

  • Software Updates

    We regularly update our device software, launching new products based on your needs while ensuring compatibility and optimal performance.

Problem feedback